We’re here for the challenge.
If you can’t find what you are looking for on our website, please give us a call.
Our event rental consultants are here to answer your questions and help you.
General Questions
Where can I see your pricing?
Pricing for most of our inventory is available on our website under the “Show More” product link. Please note, there may be items that incur additional fees and/or do not have pricing listed online due to the nature of the product. For any questions about pricing, please call us at 207-767-5966.
Delivery & Pick Up
When will my order be delivered or picked up?
Please see your contract for your specific delivery and pickup dates. Our operations team will contact you 5-7 days before your delivery to confirm a time window. Additionally, you will receive a call when our crew is on their way.
Do I need to be onsite for delivery and/or pickup?
It is highly recommended that someone is onsite for delivery, especially if our crew is installing items in accordance with a layout.
Can I pick up my order instead of having it delivered?
Some of our inventory is available for customer pick up. Please confirm your request with an Event Rental Consultant before scheduling a CPU (Customer Pick Up) order.
- CPU Hours: Monday – Friday 9am – 3pm
- We are closed on Saturday and Sunday. Holidays may affect hours of operation.
Do you set up and break down the rental products once they arrive on site? What can I expect on the day of delivery?
We set up and breakdown all equipment that requires installation (tent, lighting, dance floor, stage, catering equipment, and farm tables). Please speak with your Event Rental Consultant about additional items you need set up (chairs, etc.).
What is the expectation at pick up?
Our crew will do the heavy lifting as far as pickup is concerned. We ask that tables be cleared of decor, but linens can stay on and chairs can remain around tables*. Tableware should be scraped/emptied and returned to their appropriate racks.
*Chairs can remain unstacked for quantities under 200.
The Rental Experience
How does the rental process work?
A 50% deposit and the signature are required before your rentals are secure. The balance will be due prior to delivery unless a credit account is established in advance. Forms of payment include: check and credit card. Upon signing of our agreement and receipt of the deposit, your job will be confirmed.
What if I need to edit my order last minute?
You may increase and decrease quantities, pending availability, up to 14 days ahead of your delivery date.
When is my final payment due?
Final payment is due 14 days prior to delivery.
Policy Questions
How does a tent rain plan option work?
A rain plan tent requires a non-refundable, 50% deposit. You then have 48 hours before your event to decide if you would like to move forward with or remove the tent. If you decided to remove the tent, you would not owe the remaining 50% of the tent portion of your contract.
What is the damage waiver?
A damage waiver on rental items is a fee to protect yourself from potential financial liability for damage to the rented equipment. It essentially provides a layer of protection against accidental damage or loss, reducing the risk of replacement costs.
